Privacy Policy

Effective Date: May 6, 2026

This Privacy Policy describes how S & W Service and Repair LLC (“we”, “us”, or “our”) collects, uses, and protects information when you visit our website or use our services. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect the following categories of information directly from you:

Contact information: name, mailing address, email address, and mobile phone number, when you book a service appointment, request a quote, fill out a contact form, or otherwise contact us.
Service information: appliance brand, model, symptoms, photos, and other details you share to help us repair your appliance.
Payment information: collected and processed by our payment processors (e.g., Square). We do not store full credit-card numbers on our servers.
Website analytics: anonymized usage data collected by tools such as Google Analytics (e.g., pages visited, browser type, referring URL).

2. How We Use Information

We use the information we collect to:

Schedule, deliver, and follow up on appliance repair appointments
Send appointment confirmations, reminders, dispatch updates, and post-service follow-up messages (including SMS — see Section 5)
Process payments and send invoices/receipts
Respond to questions, requests, and customer-care inquiries
Comply with legal obligations and prevent fraud
Improve our website and services

3. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

Service providers we use to operate the business (e.g., booking software like Setmore, payment processor Square, SMS provider Twilio, email provider Microsoft 365). These providers are contractually limited to using your information only to provide their services to us.
Home warranty companies when work is dispatched to us through a warranty (e.g., ORHP / Old Republic Home Protection). In those cases the warranty company is the source of the work order and shares contact details with us.
Legal compliance: when required by law, subpoena, court order, or to protect rights, safety, or property.

SMS / text-message data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors (such as Twilio, our SMS delivery provider) to support our services is permitted only as necessary to deliver the messages you have requested. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Retention & Security

We retain customer information for as long as necessary to provide service, comply with our legal obligations, resolve disputes, and enforce our agreements. We use commercially reasonable safeguards to protect personal information, including secured admin passwords, application-password access tokens, and limited internal access.

5. SMS / Text Messaging

If you provide your mobile phone number when booking a service, requesting a quote, or otherwise communicating with us, you consent to receive text messages from S & W Service and Repair LLC related to your service request. Messages may include:

Booking and appointment confirmations
Dispatch notifications, technician arrival updates, and rescheduling messages
Requests for the appliance model number or other details we need to complete your repair
Post-service follow-up messages and review requests
Customer-care responses to messages you initiate

Message frequency: variable; typically 1–5 messages per service appointment.

Cost: Message and data rates may apply depending on your carrier plan.

Carrier disclosure: Carriers are not liable for delayed or undelivered messages.

Opt-out: You may opt out at any time by replying STOP to any text message from us. We will send a single confirmation message and will not send further texts unless you re-subscribe by replying START.

Help: Reply HELP to any of our messages, or contact us at 940-286-4094 / 940-304-4512 or laivinski@swserviceandrepairllc.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and SMS opt-in data will not be shared with any third party for any purpose other than delivering the messages you have requested.

6. Your Choices

SMS opt-out: reply STOP to any message.
Email opt-out: click the unsubscribe link in any marketing email, or contact us.
Access & deletion: contact us at laivinski@swserviceandrepairllc.com to request a copy of the personal information we hold about you, or to request deletion (subject to legal record-keeping requirements).

7. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., online booking, payment processors). We are not responsible for the content or privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date.

10. Contact Us

For questions about this Privacy Policy or our data practices, contact:

S & W Service and Repair LLC
Denton, TX
Phone: 940-286-4094 / 940-304-4512
Email: laivinski@swserviceandrepairllc.com