SMS / Text Messaging Terms & Consent
Effective Date: May 6, 2026
This page describes the S & W Service and Repair LLC text-messaging program: who we are, what messages we send, when and how customers opt in, and how to opt out at any time. It is intended both as customer-facing documentation and as evidence of our messaging compliance practices for our SMS provider, Twilio.
About S & W Service and Repair LLC
S & W Service and Repair LLC is a residential and commercial appliance-repair company serving Denton, Little Elm, Oak Point, The Colony, Frisco, Lewisville, Highland Village, Flower Mound, Krum, Sanger, Crossroads, and surrounding North Texas communities. Our website is swserviceandrepairllc.com. You can reach us at 817-403-2174 / 940-304-4512 or laivinski@swserviceandrepairllc.com.
Program Description
We send transactional and customer-care text messages to customers who have provided their mobile phone number in connection with a service request. Messages include:
- Booking confirmations — confirming the date and time of an appliance-repair appointment
- Dispatch and arrival updates — letting customers know the technician is on the way
- Model-number / details requests — when we need additional information to bring the right parts
- Rescheduling notices — when an appointment time needs to change
- Post-service follow-up — confirming the appliance is working and answering follow-up questions
- Review requests — a single optional request to share a Google review after a completed job
- Customer-care responses — replies to messages customers send to us first
How Customers Opt In
Customers provide their mobile phone number to us in one of the following ways:
- Online booking — Customers schedule an appliance-repair appointment through our Setmore booking page at sandwserviceandrepaircompanyllc.setmore.com (linked from our homepage). The booking form requires a mobile phone number to confirm the appointment. By submitting the booking form, the customer consents to receive transactional text messages about that appointment.
- Phone call — Customers calling us at 817-403-2174 / 940-304-4512 to schedule a repair are asked for their best contact number, and we ask whether they would like text-message updates about their appointment.
- On-site chat widget — Our website features an AI booking assistant that, after business hours, captures the customer’s name, phone number, and email so we can call back the next morning. By submitting the form, the customer consents to a follow-up text or call.
- Home-warranty referral — When work is dispatched to us through a home-warranty company (e.g., Old Republic Home Protection), the warranty company shares the homeowner’s phone number with us. We send the homeowner an introduction text identifying who we are and how to opt out.
Opt-in is not required to receive service. Customers may decline SMS and instead receive all communications by phone call or email.
Sample Messages
Below are representative messages our customers receive. Each message identifies our business and provides clear opt-out instructions:
- “Hi John — this is S & W Service and Repair confirming your appliance repair appointment for Tuesday 5/12 between 10am and 12pm. Reply C to confirm, R to reschedule, or STOP to opt out.”
- “S & W Service and Repair: Our technician is en route and should arrive within 30 minutes. Reply STOP to opt out.”
- “Hi Jane — S & W Service and Repair here. To bring the right parts, can you share the model number on the inside of your refrigerator door? Reply STOP to opt out.”
- “Hi John — thanks for choosing S & W Service and Repair today. If you have 30 seconds, a quick Google review would mean the world to us: https://g.page/r/CZCx3_00yZBuEBM/review Reply STOP to opt out.”
Message Frequency
Variable. Typically 1–5 messages per service appointment. The exact number depends on the appointment type, customer responses, and whether rescheduling is required.
Cost
Standard message and data rates may apply, depending on your mobile-carrier plan.
Carrier Disclosure
Carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages.
How to Opt Out
You may stop SMS messages at any time by replying STOP to any message from us. After replying STOP you will receive one confirmation message and will not receive further messages unless you re-subscribe by replying START.
How to Get Help
Reply HELP to any message, call us at 817-403-2174 / 940-304-4512, or email laivinski@swserviceandrepairllc.com.
Privacy & Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and SMS opt-in data are not sold, rented, or shared with any third party except service providers (such as Twilio, our SMS delivery provider) acting on our behalf to deliver the messages you have requested.
Full details are available in our Privacy Policy and Terms of Service.
Changes
We may update these SMS Terms from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
S & W Service and Repair LLC
Denton, TX
Phone: 817-403-2174 / 940-304-4512
Email: laivinski@swserviceandrepairllc.com